RIGHT OF WITHDRAWAL
Effective Date: June 11th, 2026
1. Your 14-day right of withdrawal
You have a 14-day withdrawal period from the moment you receive your order to cancel your purchase, without giving any reason and without penalty, as established by EU Directive 2023/2673 and the consumer protection laws applicable in your country.
2. How to exercise it
Fill in the form below. You will receive an automatic confirmation by email once your request is registered. The refund will be processed within the legal deadline that applies to your purchase.
3. When the right of withdrawal does not apply
EU Directive 2011/83/EU lists several categories of goods and services excluded from the 14-day right of withdrawal. The sections below cover the cases that may apply to this shop — remove the ones you do not sell.
4. Digital content downloaded with your express consent
When you purchase digital content (downloadable files, streamed videos, online courses with immediate access, software licences, etc.) and expressly request its immediate supply, acknowledging that you lose the withdrawal right by doing so, the 14-day withdrawal period no longer applies — Art. 16(m) of Directive 2011/83/EU. The express consent is collected at checkout.
5. Services started during the withdrawal period at your request
When you ask us to start providing a service before the 14-day withdrawal period has expired, you may still withdraw, but you owe us a pro-rated amount for the work already performed — Art. 14(4)(a) of Directive 2011/83/EU. Your express request is collected at checkout.
6. Custom-made, perishable, hygiene-sealed or sealed media items
Items made to your specifications or clearly personalised, goods likely to deteriorate or expire rapidly (perishables), items sealed for hygiene or health protection and unsealed after delivery, and sealed audio, video or software recordings unsealed after delivery are excluded from the right of withdrawal — Art. 16(a), (c), (d), (e), (i) of Directive 2011/83/EU.
Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.
Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.
Model withdrawal form (Annex I.B of Directive 2011/83/EU)
Complete and return this form only if you wish to withdraw from the contract.
To:The Violet Frame by De Lissandri Creative Studio
GE
Switzerland
Email: info@thevioletframe.com
Phone: [Phone number, if any]
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the supply of the following service:
______________________________________________________________
Ordered on / received on:
______________________________________________________________
Name of consumer(s):
______________________________________________________________
Address of consumer(s):
______________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
______________________________________________________________
Date:
______________________________________________________________
Source: Annex I, Part B of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.